Returns & Exchanges
At Vlyme, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all hardware. To ensure a full refund, please keep all original packaging and accessories intact during the trial period.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Device
Perform a factory reset to clear your personal data and pack the device securely in its original box with all included cables and manuals.
Ship It Back
Download and print your prepaid shipping label, attach it to the package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing